Mohammed Shirwa, an Uber driver from Rotterdam, claims Uber’s pay-setting mechanism preys on weakness. Photograph: Judith Jockel/The Guardian View image in fullscreen Mohammed Shirwa, an Uber driver from Rotterdam, claims Uber’s pay-setting mechanism preys on weakness. Photograph: Judith Jockel/The Guardian Uber Uber drivers launch European class action over ‘soulless’ and ‘scary’ AI algorithm Landmark lawsuit claims tech company’s pay-setting system has breached privacy laws and pushed down earnings
Prefer the Guardian on Google Uber drivers have launched a landmark legal action against the ride-hailing company claiming they live in “constant fear” of a “soulless” algorithm it uses to set pay and allocate jobs.
Drivers from the UK, the Netherlands and other countries have joined the compensation claim that could run into billions of dollars. It alleges an AI-powered pay-setting system breaches data protection laws and pushes down their earnings.
The claim has been filed at Amsterdam’s district court, where the $150bn (£111bn) San Francisco tech company has its European HQ. It is the first collective legal move of its kind, according to the European Trade Union Confederation.
The case centres on an opaque “black box” algorithm fed on information about drivers, which sets a personalised rate for each ride. Drivers fear it pushes down fares to the minimum they are willing to accept.
Drivers have told the Guardian the algorithm has offered the same job to different people at different pay rates and offers them less for a return journey after a long trip because it calculates they will not want to come home empty.
“It is like someone watching you all the time and knowing about your weakness – the boss is the algorithm,” said Mohammed Shirwa, a 41-year-old Uber driver in Rotterdam. “All the time the algorithm is learning about you and what you are willing to accept. So the prices go low but you are stuck. It knows you need the job.”
View image in fullscreen Kola Oba, from Tottenham in north London, claims Uber exploits information it collects about him to push down fares. Kola Oba, who calls the algorithm “soulless”, was taking a break in Tottenham, north London, with another driver when they were offered the same job.
The other driver was offered £27 and Oba was offered £23. The pair suspected it was because Oba, 48, had taken several cheap jobs and the AI assumed he would accept a lower price. Uber has previously said such discrepancies were down to other features of its system including GPS, surge pricing, promotions and testing.
“It’s scary – they have all my information and they are using it against my own wellbeing,” Oba said. “It defines how much I earn, how long I have to work, my time with my family, my resting time.”
AI models take an increasing role in assigning work to humans by using their rapidly increasing power to learn about a business’s needs and staff behaviour and then acting as a “synthetic manager”.
The Dutch data protection authority fined Uber €825m (£708m) last month for deactivating driver accounts through automated systems without adequate notice. Uber said it would appeal. The company is also planning to roll out driverless cars in European cities from London to Zagreb, initially with human supervisions.
The legal case is being led by the Worker Info Exchange, a campaign group whose founder, James Farrar, secured a UK supreme court ruling that Uber drivers should have worker rights.
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