Photo Credit: A file photo of Airbnb guests in Ocean Bay Park, New York. Airbnb
Airbnb is selling peace of mind to guests, giving assurances to hosts, and potentially debuting a new fintech revenue stream that’s been so successful for Hopper. The issue is whether this will further alienate hosts, who deal with the logistical hassles of last-minute cancellations.
LinkedIn X Facebook Email What countries currently have access to Airbnb's new cancel-for-any-reason feature? What are the potential risks and rewards for Airbnb in offering this feature? How does Airbnb's extended cancellation option work for guests and hosts? Select a question above or ask something else
Airbnb has introduced its first foray into travel fintech with a feature that lets guests pay for the option to cancel a stay for a full refund up to 24 hours before check-in.
The feature, called the extended cancellation option, is currently available in 12 countries including the U.S., Canada, Ireland, the Netherlands, and several others. Eligible hosts need to opt out rather than opt in and most listings with moderate, limited, firm, or strict cancellation policies get automatically enrolled. Airbnb didn't disclose the amount of the fee, which guests can pay at booking.
Airbnb is working with a third party in powering the feature but wouldn't identify the partner.
There hasn't been a public announcement about the new feature, but Airbnb informed
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Tags: airbnb , cancellations , expedia , fintech , hopper , hosts , online travel newsletter
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