Sony's efforts in interactive entertainment on the service side have not met the desired success, except for Helldivers 2, with the failure of the company's other service projects like Concord and its recent abandonment of Destiny 2 after the game's failure to maintain the desired commercial performance following its acquisition of Bungie.
Company president Hideaki Nishino mentioned in a recent interview that the company will focus on service experiences to revitalize the market, emphasizing support for first-party and third-party projects with updates and content to maintain their success in the medium and long term.