Photo Credit: Santosh Kumar, Booking.com's regional head for South Asia at the Skift India Intelligence Summit in Delhi in March 2026. Skift
India's business travel boom gives Booking.com a rare chance to grow two businesses at once — corporate bookings today and leisure loyalty tomorrow.
LinkedIn X Facebook Email How will Booking.com measure success in converting business users into repeat leisure customers? How does Booking.com plan to compete with entrenched players like MakeMyTrip and Yatra that already offer corporate negotiated rates? What impact could the lack of negotiated-rate support have on SME adoption as those companies grow? Select a question above or ask something else
Booking.com thinks business travelers in India have been settling for "sub-par" booking experiences.
The company announced Thursday it is expanding Booking.com for Business with new features for Indian startups and small and medium enterprises (SMEs), adding GST-compliant invoicing, traveler safety tools, real-time spend tracking and city- or country-level budget caps
“The overall experience today is sub-par across the board,” Santosh Kumar, regional head for South Asia, told Skift, arguing that corporate travel remains constrained by GDS-dependent systems that surface only a fraction of accommodation inventory. The broader ambition, he said, is to import lessons from the consumer side of the business into business travel.
Booking.com's own consumer app already attracts business travelers who bypass existing corporate booking tools, Kumar said, arguing this a
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Tags: asia monthly , booking.com , business travel , india
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