Photo Caption: Hopper founder and CEO Fred Lalonde. Skift Global Forum 2023 in New York City. Skift
Expedia ended its Hopper partnership in 2023 for 17 months over deceptive practices. Now the U.S. Federal Trade Commission, in another reputational hit, has reached largely the same verdict, with a $35 million price tag.
LinkedIn X Facebook Email Gift What changes did Hopper make to its fee disclosures in late 2023? How will the FTC's new junk-fees rule affect other travel companies' pricing displays? Why did Expedia restore its Hopper partnership after terminating it over these same issues? Select a question above or ask something else
Hopper has agreed to pay $35 million to settle Federal Trade Commission allegations that it charged users fees without their consent, and misrepresented the benefits of its price freeze products.
“Hopper deceived consumers by showing them a total price that did not include hidden, pre-selected fees,” said Christopher Mufarrige, director of the FTC’s Bureau of Consumer Protection, announcing the settlement July 2.
Hopper settled without admitting or denying the allegations. "The FTC’s allegations were narrow: primarily outdated display practices implemented during the pandemi
Very Online is your best source for news about online travel, from startups to the biggest online travel agencies.
By submitting this form, you agree to receive email communication from Skift.
See more essential travel news in your search results.
Tags: capitalone , expedia , ftc , hopper , junk fees , online travel newsletter , rbc , uber
LinkedIn X Facebook Email First read is on us . Subscribe today to keep up with the latest travel industry news.
Subscribe now for complete access to Skift.com’s trusted coverage of the travel industry.
Enter your email for a complimentary article + exclusive offers.